![]() ![]() He also blamed the finance person we worked with for not telling us they'd chosen a different lender.Now I have to do the leg work to refinance my car.again. He then backtracked and said he didn't know who did it, it was probably someone who works under him. He said, "It's my job to shop for the best loan for you." It didn't matter that I had been specific about asking for my bank's loan. When I got on the phone with him, he refused to admit a mistake had been made. It was only when I started receiving mail from a bank I'd never heard of that I realized that my loan had been given to a different bank without my consent or any conversation.When I called Wilde to resolve this, the saleperson and finance person I worked with referred me to the finance manager, saying he had made this decision. They told me to be patient and wait as it sometimes takes some time to process. We signed and brought the care home.The next week, I noticed the loan wasn't showing up in UW ************'s portal and texted my salesperson. Again, no one mentioned anything amiss about the loan. By the time we had to sign paperwork, it was late and we needed to get home. At no point did anyone tell me there was a problem with my loan through UW ************. I was told, "No problem, we work with UW ************ all the time."The process took hours and hours as the staff were all not familiar with the new software. I got paperwork pre-approved and came to the dealership with everything in hand. Prior to purchasing the car, I was very specific with my salesperson that I wanted a loan through my own bank. I understand if customers did not have a clear understanding of the contract or the Salesperson / Sales Manager could have done a better job of explaining the reappraisal clause, we share fault and I apologize on behalf of Wilde Honda. We understand that and refund the deposit which we did in this case. The state of the industry right now on certain models there is a backlog of orders, and some customers are not comfortable with the idea the value of the trade could change during the wait. When the vehicle is on the lot and a customer picks out the vehicle in stock and takes delivery it is not an issue for the customer. The mileage is the component which allows the dealer to reappraise the vehicle. In some cases, Wilde Honda will reappraise the vehicle given circumstances including miles, time, damage and a myriad of others cosmetic or mechanical issues that arise over time. ![]() The contract has a provision that states, " The appraisal of the trade in is based on an odometer reading up to _ miles /kilometers, and the trade-in may be reappraised if it exceeds the limit". Wilde Honda, like all ********* Automobile Dealers uses the ********* specific Motor Vehicle Purchase Contract. How nice of them to refund our down payment - we wanted them to honor their contract and obviously when the next thing was that "Would you have even taken the contract if we offered you a lowball trade in?" No I would not have accepted that but it would be better than try to give customers false hope and promises. A real manager would have just made a price adjustment due to their negligence instead of stating things like "I will invalidate the contract because I can even if you drive one mile over what the contract says," - who does that? I think the BBB should have the *** look at all contracts and see how often the dealership invalidates them trying to force consumers to pay way more thousands of dollars more than promised (20 K to ****** for a trade in ) is not as promised and very unethical. ![]() The manager then stated to me that they can invalidate the contract agreement if I drive the car even one mile over and they would not give me what they promised for my trade in of $20,000.00 as promised and then wanted to offer $****** the next day. The mileage was exact on the contact and the salesman said we can pay top dollar and even over the *** price because we need used cars. We were given a contact to purchase a 2023 Honda CRV EX on 12/27/22 and then 12/28/22 the manager calls and said "Whoops we entered the mileage wrong (even though it was clearly typed) and printed on the agreement." My response was you signed an agreement and we both agreed to it. I wanted the dealership to be looked at for unethical business practices. ![]()
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